CPA QUICK REFERENCE
Information for Consumers

SAMPLE COMPLAINT LETTER
(RS132)

Your name
Your address
Your city, state, ZIP code

Date

Name of contact person
Title
Company name
Address
City, State ZIP code

Dear (name of person),

RE: (account number; or some other specific reference for your complaint)

I want to inform you of my dissatisfaction with (name of product with serial number, or description of the service performed). I purchased this item (or service) on (date) at (name of company, location).

Briefly, the problem is (give the reasons for your complaint).
I have already pursued this matter with (note any attempts you have made to resolve it).
In order to resolve this matter (give the specific action you want to satisfy your complaint).
Enclosed are copies (do not include originals) of my records (include receipts, warranties, canceled checks, contracts, and any other documents and correspondence).
Please contact me within 10 days of the date of this letter (give a specific number of days or a specific date) with specific instructions for resolution of my request. I have prepared a file for submission to the Consumer Protection Association of America, but will not submit it until the date indicated above. If you need to contact me by telephone, you may reach me at (include daytime and evening numbers).

Thank you for your prompt attention to this matter.

Sincerely,
(your name)

Enclosures:
(List copies of documents included)
Copies of this letter and all documents related to it have been placed on file to be sent to Consumer Protection Association of America if further action is required.

CONSUMER PROTECTION ASSOCIATION OF AMERICA

CPA is a member organization that invites businesses and their customers to join together to change how business will be done into the 21st century. CPA gives members and others effective tools for communication and complaint resolution no matter where or when the transaction takes place. Whether you're a business or a consumer, when someone promises to provide you with a product or service, you deserve to get what you expect!

When you receive more than you expect...let the business know with CPA's Thank You! card. And, when you don't, use CPA's You Blew It! card. As a member, you receive copies of both to hand out in person...or, send them via e-mail using the links provided.

If you need to, file a complaint following CPA's guidelines and sample complaint letter. And, if the business still doesn't do the "right thing", you can file a formal complaint with CPA. We can even provide formal arbitration services if needed.

Other Summary Sheets you might find of interest:

• How To Complain Effectively - 4 Steps to ResultsĘ
• How To Keep Your Information Private